Previsualización

En este capítulo haremos un recorrido por los derechos de los ciudadanos ante la Administración, antes de adentrarnos en las funciones de los servicios de atención.

  • Atención al público: acogida e información al ciudadano.
    • Derechos de los ciudadanos.
    • Derecho a exigir responsabilidad patrimonial.
    • Derecho y obligación de relacionarse electrónicamente con las Administraciones Públicas.
  • Acogida de información al ciudadano.
    • Funciones de la atención personalizada al ciudadano.
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